Required Skills

mentoring coaching learning client management tna hiring team management feedback training management

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 22nd Apr 2022


Dear Candidate

Training Manager

Job Description

Role Summary:

  • Waymo Training Manager will be responsible for overseeing complete management of the Training & Policy related initiatives.
  • Client Management is a critical focus area
  • Team Management & Governance is an integral part of the core deliverables
  • 10+ Years of Related Experience
  • Previous experience in Autonomous vehicles, automotive systems is Prefered

Training & Development

Govern the overall training function

Ensure that TNA is conducted timely and training is in line with findings

Track Training Surveys to understand feedback provided to trainers

Identify and recommend modifications or addition in content to facilitate the learning needs of the new hires as well as tenured agents.

Conceptualise training interventions as per the learning gaps identified

Guide trainers in conducting FGD with Ops team, Study BQ & RCA analysis to identify high error areas

Analyse monthly PKT outcomes and focus on low scoring areas

Overall governance and monitoring of NH batches and planning

Discussions with NHs on any behavioral issues before handing it over to HR

Ensure Training Throughput Attrition & Duration Policy

Efficiency Improvement & Calibration are maintained as per agreed SLA

Streamline execution of training - ensure resources such as logistics, trainer, rooms are arranged by team

Maintain timely completion of interventions

Policy & Content Creation

Ensure the overall Policy function is running efficiently

Enable trainers in creating appropriate training content and adopt best practices for content creation

Manage the overall policy creation to dissemination lifecycle

Ensure all policy / workflow documentation is accurate and up-to-date

Review Crispers/Policy Shots/quizzes/RCAs and provide relevant feedback to trainers

Understand policy needs of the floor and help the team initiate required policies/workflows through policy change requests

Motivate the team to identify and close any policy gaps

Team Management & Governance

Provide necessary direction to the team across tasks

Review performance and conduct performance discussions

Plan and nominate trainers for their developmental trainings

Ensure optimum resource utilization and proper work allocation

Maintain Team Attendance & Assignments

Define trainer deliverables and conduct one-on-one discussions

Review performance scorecards for the team, recommend incentives and provide meaningful insights to MIS for evaluating team performance

Ensure all team trackers are maintained accurately and are up-to-date

Audit trainer delivery through monthly Trainer Observations & share feedback

Mentor & coach Trainers and Policy PoCs on their KRAs & drive it towards completion

Maintain Training & Policy data for project

Buganiser approval and keeping track of Google billable hours for all training across sites

Responsible and work closely with business for any escalations, RCAs and training support

Attend team meetings with the global team

Client Interfacing

Attend all relevant client meetings and act as the primary point of contact for the client

Liaise with the client to understand requirements, transfer these into actionables for the team and deliver the expected output

Ensure all client tasks as delivered based on commitments made

Create and present Training slides as part of business reviews

Arrange and oversee client shadows as necessary


NOTICE PERIOD: Immediate | 30 Days


Company Information