Review systems documentation, monitoring data and trends, corporate knowledge base, and recommend immediate and permanent remediation and resolution to problems
Keep track of IP automata performance, collect, and compile statistical reports
Troubleshoot process execution problems and work with other team members to correct them.
Maintain and adjust existing automated solutions to reflect all changes in clients and internal environments.
Correct environment configurations to avoid the necessity of remediation tools where possible.
Attend internal QA conferences and make own recommendations on eliminating the human factor, as well as getting tasks done in the most effective way possible.
Respond to trouble-tickets via an internal application and/or phone reports.
Applying new knowledge (through training, mentoring, documented processes) to handle more difficult tasks.
Plan and document systems, respond to all inquiries of systems to which he/she is responsible.
Work with SMEs and Client request to innovate by creating and enhancing automation
Repair impacted automations to ensure higher levels of autonomic success
Drive higher levels of autonomic resolution and diagnostics through continual improvement
General
Ensure compliance with company’s data protection and information security policies.
Be aware at all times of diversity and inclusion and acting in line with company’s core values.
Foster and promote continuous improvement in systems and processes.
This role profile is not designed to be a comprehensive listing of all activities, responsibilities and tasks associated with the role, therefore these may change from time to time.
Person
Well-versed with of most UNIX commands/utilities.
Fundamental understanding of a UNIX-based operating system; for example, understands job control, soft and hard links, distinctions between the kernel and the shell.
A degree in computer science or a related field. Solid work experience can be substituted.
Familiarity with networked/distributed computing environment concepts; for example, can use the route command, add a workstation to a network, and mount remote filesystems.
Ability to write scripts in some administrative language (Perl, bash, sh, etc.)
Programming experience in any applicable language.
Strong interpersonal and communication skills; capable of conveying ideas and applying knowledge to challenging tasks. Open to new ideas and technologies and wants to learn. Writing basic documentation. Works well in a team.
Technical Skills:
Must Have – Linux or Solaris, TCP/IP, DNS, Apache, basic network troubleshooting, shell scripting.