Required Skills

technical supportbusiness processapplication supportproduct developmentcustomer support

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 7th Apr 2022


  • Has 3 to 5 yrs. of experience working in technical support for a product development company.
  • Provide application support to business users by responding to phone and emails.
  • Respond to customer support tickets and assist with general application issues
  • Communicate the business process of life science/pharma application users to resolve application issues.
  • Educate the customer about the nuances of the support process and anticipate any obstacles and challenges.
  • Good IT skills and comfortable using ticketing tools such as Service Now, Bugzilla
  • Attention to issue details and documenting the issue in ticketing tool with adequate information.
  • Strong, demonstrable written and verbal communications skills
  • Excellent computer navigation skills and PC Knowledge
  • Ability to collaborate with technical/engineering team to support with customer issues.
  • Ability to handle stress and demonstrate strong problem-solving ability.
  • The candidate should be active, self-motivated, a quick learner.
  • Willingness to work in shifts.
  • Proactively communicate system and process issues and customer feedback trends to management

Company Information