APPLICATION DEVELOPER / India / Hyderabad / 5 Years Experience

technical supportbusiness processapplication supportproduct developmentcustomer support

Has 3 to 5 yrs. of experience working in technical support for a product development company.
Provide application support to business users by responding to phone and emails.
Respond to customer support tickets and assist with general application issues
Communicate the business process of life science/pharma application users to resolve application issues.
Educate the customer about the nuances of the support process and anticipate any obstacles and challenges.
Good IT skills and comfortable using ticketing tools such as Service Now, Bugzilla
Attention to issue details and documenting the issue in ticketing tool with adequate information.
Strong, demonstrable written and verbal communications skills
Excellent computer navigation skills and PC Knowledge
Ability to collaborate with technical/engineering team to support with customer issues.
Ability to handle stress and demonstrate strong problem-solving ability.
The candidate should be active, self-motivated, a quick learner.
Willingness to work in shifts.
Proactively communicate system and process issues and customer feedback trends to management