• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 6th Apr 2022

• Prioritize tickets and provide timely issue resolution or further escalation, ensuring adherence to SLA
• Analyze data and debug application code to determine the root cause of Problems! software issues escalated by Tier 1 & 2 Support
• Utilize CRM and project management tools to thoroughly and clearly document assigned issues
• Collaborate across departments to resolve issues
• Maintain technical expertise and knowledge of software release versions
• Take ownership of custom technical requests from clients, from analysis phase through development and testing.