Required Skills

Data Analysis Reporting Analysis Ivr Vxml Bpo Operations Management Dashboards Operations Management

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 19th Nov 2022

JOB DETAIL

If you are interested in the following role, kindly share your updated resume to nisha.goyal@vivifin.com or you can reach me on +91 9154692390

 

*It is a Work from Office Job*


 

General Profile

 

Responsible for managing process automation requirements for the contact center operations. To identify, evaluate, deployed process / tools and to track efficiency to reach the objective of such automation. Manage / Monitor contact center compliance related process and to ensure adherence of critical call center guideline / policies through required system validation / control measures.


 

Roles and Responsibilities

 

  • To evaluate required process automation for contact center operations to effectively handle growing volumes.
  • To coordinate between teams towards deployment of such process / operational tools.
  • To monitor and track efficiency of such Process automation / operational tools to reach the desired objective.
  • To monitor contact center compliance adherence and to ensure critical call center guideline / policies are adhered through required system validation / control measures and monitoring.
  • To evaluate identified / reported instances for necessary corrective actions to ensure seamless operations.
  • To assist Process Support teams to prepare SOP basis day to day functional operations and help with data requirements.
  • To manage credit agency monthly reporting per process and to handle disputes from consumers referred by respective credit bureaus.
  • To maintain all relevant data, monitor, analyze and present to RM on regular basis to assist in related MIS.
  • Performing additional duties wherever needed to ensure process adherence and critical data management.


 

Education and Experience

 

  • Graduate with 1+ year experience
  • Relevant experience in Finance / Banking - Call center or customer service environment with strong process knowledge.
  • Required language proficiency (English & Hindi - any regional language is added advantage) • Knowledge in call center tools is added advantage.
  • Proficient in MS office & SQL is added advantage to manage data and analysis effectively.


 

Desired Candidate Profile

 

  • Relevant work experience in similar environment.
  • Proficient knowledge of customer service, and standard office practices & procedures.
  • Proficient computer skills.
  • Outstanding communication skills, both written & verbal.
  • Good interpersonal skills
  • Self-driven to achieve the objective of the vertical and show case positive attitude & accountability towards the assigned tasks.
  • Outstanding organizational skills and to have self-driven attitude.


 

 

About the Company:

VIVIFI is Indias fastest growing FinTech Company and has won the Best LendTech of the year,

Established in 2016, VIVIFI India Finance Private Limited. is a Non-Banking Financial Corporation (NBFC) that focuses on lending unsecured credit to the underserved. Its foundation was laid by technocrats and bankers with experience of over 75 years in the field of retail lending. With its flagship lending product, FlexSalary, VIVIFI emerged as Indias first lender of an emergency line of credit. Now its stabilizing the UPI-backboned product, FlexPay- that provides the digital credit card experience to its consumers.

 

Company Information