Minimum requirement:

Good communication skills

Leadership/Ownership

Understanding the startup environment

Problem solving attitude

Responsibilities:

Improving the Customer experience, creating engaged customers and facilitate organic growth

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Taking ownership of customer's issues and following problems through to resolution

Formulation of policies to make TeeStory.in a customer-centric brand

Training the team to go the extra mile to achieve customer delight

Be involved in strategic decision making

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Maintain an orderly workflow according to priorities