• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 23rd May 2022

IncNut Digital is run by a proficient management team with prior Media and Startup experience. We have the best mix of Editorial, Marketing, Operations & Technology experience in the Management Team.

Customer Service: Semi Voice (Service and Retention)

Voice process: (Outbound calls)
(a) Retention of existing customers, handling complaints, queries and feedback related to product (post usage)
(b) Place Outbound calls to customer to clear the service related issues / queries

Non-Voice:
(a) LIVE CHATS / Whats app Chat: Assist customers via chat medium to answer the pre / post purchase related queries
(b) Email Support: Respond to customer queries via email platform to answer the pre / post purchase related queries
 

Roles and responsibilities:

1. Assist the customer by answering all the product / service related queries to customer satisfaction

2. Collect customer feedback on the product and results post usage

3. Address customer concerns / complaints / queries not only limited to the product, but other challenges that would have come up the customers journey (such as order delay, defective, damaged, refund, replacement etc)

4. Have a continuous follow up on customer issues till they are resolved to customer satisfaction

5. Focus of FCR (first call resolution) and customer delight

6. Escalate customer and process related challenges to the leadership team

7. Must adhere to the SLAs assigned to each segment of the business processes

8. Ensure complete documentation of customer details / conversation summary and actions needed, besides working on the resolution

9. Report / escalate customer, process related challenges and improvements to the higher ups.

Desired Candidate Profile:

1. Excellent written and verbal communication skills

2. Knowledge of e-commerce model

3. Strong customer focus, showcase strong sense of ownership and proactiveness

4. Flexible to business needs.

5. Must have Time management and multitasking skills

6. Need to be proactive and open for taking up additional responsibilities for the team

7. Receptive to feedback and willing to learn

8. Team Player- work on collaborative method

Company Name : IncNut

Location : Kondapur , Hyderabad

6 days working and rotational shifts , for Night shift it is work from Home on that day .

share resumes to nedunuri.saikumar@manpower.co.in