• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 10th Dec 2022

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through improving customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Develop and manage client portfolios.
• Minimize customer churn
• Aid in product design and product development

Qualifications

• Post graduate degree in Sales or Marketing Management or relevant field

Work experience:

• Minimum 2 years of proven work experience in Enterprise SaaS Customer Support or similar role

Other requirements:

• Good interpersonal, presentation, and communication skills
• Strong customer service orientation
• Analytical skills and the ability to recognize the demands on the side of the clients.
• Willingness to travel
• Self-driven and proactive nature
• Demonstrate leadership qualities
• High computer literacy and ability to learn new software
• Willing to work of Customer Time Zone