Citizen
Full Time
Direct Hire
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 29th Mar 2022
The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer s queries. They will connect with our customers through inbound/ outbound calls regarding transactions on their accounts such as payments, loans, charges/ fees, interest rates, rewards and other issues.
As a Tableau developer, an analyst will support centralized reporting in Marketing Analytics practices ensuring all reporting aligns to the standards for the Consumer & Community Banking line of businesses. You will serve as liaison between Data Analytics and business end- users to translate requirements for reporting including but not limited to; data sources and repositories, data elements, data relationships, definitions and report level calculations. This will include both BAU and Ad- hoc reporting as needed.
The successful candidate will specifically:
• Partner with India and US based reporting team to ensure report delivery processes and data validation processes meet business needs.
• Assist in defining and documenting new processes and training/ mentoring new hires on processes.
• Coordinate with other areas of Marketing analytics practices to capture report requirements and metadata.
• Produce reports, provide analysis and coordinate commentary aligned with Business priorities
• Execute report and data adjustments as needed.
• Deliver ad- hoc reporting to answer customer lifecycle journey.
• Understands the SDLC and quality assurance/ quality control concepts, metrics, methodologies and documentation standards. The candidate must be a highly- motivated individual and must be able to handle a high volume of work, be able to deal with and work through ambiguity, be flexible enough to shift workload in accordance with changing priorities, and be comfortable dealing with a sometimes stressful and fast- paced, priority- driven environment.