Assistance in provision of quality service to our clients adhering to prescribed time frames.
Analysis, processing, organisation, and management of client data.
User creation, deletion, and access management.
Maintenance of detailed security matrices and access lists.
Assistance in understanding and interpreting client instructions and internal and external emails to help provide flawless output.
Assistance in maintenance of task progress records.
Adherence to the standards to deliver Exhibit/Objections and MFI reporting from end-of-day lists into the electronic court books or other databases accessed by the parties.
IT Technical Support.
Assistance in relation to court transcript technologies such as real time.
Database Management.
Role Requirements
Proficient in Excel.
Good interpersonal skills.
Strong IT technical background.
Demonstrated high level of organisational skills.
Strong written and verbal communication skills.
Ability to work to deadlines and under pressure.
High attention to detail.
Delivering goals in a changing environment.
Flexible, confident, and approachable.
Ability to follow through in a timely manner with all set tasks.
Availability to work additional hours and weekends if required.
Expectations
This is a client-facing job, and you will be expected to maintain your professionalism at all times.
Good data analysis skills. Should be able to work with large amounts of data and analyse it to find relevant insights.
Good level of proficiency in Microsoft Windows and Microsoft Office. Ability to write complex formulas in Excel is a highly regarded skill for this role. SQL and data mining skills are also desirable.
Communication Skills: Should be able to present the results of analysis in a concise and clear way for non-technical customers to understand.
Attention to detail and math skill.
Travel to courts in other locations is a possibility, so a willingness to travel if needed is desirable.