• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 11th Apr 2022

Noida/ Pune/ Hyderabad Senior Avaya Contact Center Support Engineer my itForte - Job Detail Senior Avaya Contact Center Support Engineer IT JOBS#172 Noida/ Pune/ Hyderabad Required Skills: Our client, recognized as one of the fastest growing privately held companies in the U.S. several times by Inc. 500 magazine, is a leading US based company providing IT consulting, software development and IT project management services. They have some of the top Fortune 500 companies as their clients.
The company is looking for Senior Avaya Contact Center Support Engineer for their offices in Noida/ Pune/ Hyderabad. Key Responsibilities:
- Escalation of all support issues from Telephony support Frontline teams
- Handle all ticketed requests within a specified period of time and ensure closure of all tickets.
- Delivery of upgrades and enhancements as projects to existing telephony platform
- Programming of call center IVR, call flows, VDNs, vectors. - Familiarity of Avaya reporting adjuncts CMS, IQ, and ANAV. - Familiarity with WFM and Call Recording solutions from an integration, administration, and support aspect.
- Familiarity with multimedia solutions such as Elite Multi-Channel - Gather requirements from business teams who want to expand current call centers or build out new call centers.
- Understanding of VOIP and SIP from a signaling and integration perspective
- Comfortable with Routing, Switching & System Security - Write call flow documentation based on these business requirements. - Document existing call flows and maintain the repository of call flow documentation.
- Provide advice to the business teams on best practice call flows.