Required Skills

Unix VMware ERP SAP Linux Hyperion Windows Oracle Troubleshooting MCSE

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 19th Aug 2022


  • Provides support to the Global Client Environments Engineers in implementing remote access for new client’s Onboarding.
  • Provides ongoing support for remote access issues identified by the client or by support or development engineers.
  • Excellent English verbal and written communication skills are required
  • Hands-on configuration, installation, troubleshooting ERP application and support tools including Putty, Oracle Developer Suite, BI Publisher and other similar tools
  • Solve complex issues using methodical troubleshooting based on expert knowledge of Windows, Unix, Citrix, Remote Desktop, Application Tool functionality
  • Configuration and administration of operating system and server software including but not limited to: Windows Operating systems (Windows 7 and 8), Windows Server 2008, 2012 and 2014 comfortable working at the Registry level
  • Diagnose and resolve network connectivity, application access and authentication issues
  • Communicate with clients via email, telephone, or GoToMeeting to resolve remote access issues and the installation of application tools installed on remote environments
  • Create/update remote access documents with user-friendly instructions
  • Manage environment requests and maintain overall ownership of user’s issues ensuring that they receive resolution within a reasonable timeframe
  • Ensure remote access documentation is complete and follows standards required to maintain ISO 9000/9001 certification
  • Ability to work independently and in a team environment
  • Ability to communicate well with internal and external contacts
  • Should be flexible working in shifts

Additional Duties Responsibilities

  • Other job related duties and responsibilities may be assigned from time to time.
  • Bachelor and/or Masters Degree in Computer Science or related field


  • Experience with virtual gateways including installation, confirguration and troubleshooting of different VPN clients, token softwares, security applications and plug-ins
  • Experience with the installation and configuration of tools used to support the ERP packages such as Oracle EBS, OT, Hyperion and others as identified
  • Experience working in an dynamic, fast-paced techonological environment
  • Experience in a customer facing support role
  • Experience working with multiple desktop and server operating systems and web based applications
  • Experience working with VMware platform
  • Experience working with SharePoint


  • Windows XP/7 desktop administration. Windows 2000/2003/2008 server architechture
  • Familiarity with multiple remote access clients such as Citrix Xenapp Server, Juniper, Cisco VPN client
  • Experience with network support, ability to troubleshoot and diagnose connectivity and performance issues
  • Excellent English written and verbal communication skills are required
  • Familiarity with Unix/Linux platform and command line syntax
  • Excellent knowledge in MS word, Excel PowerPoint

Desired Qualifications

  • MCSE certified
  • A certified
  • 4 years experience in an IT support role

Company Information