Required Skills

Ticketing Networking Helpdesk Analytical HTML Customer service Windows Troubleshooting MS Office Technical support

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 14th Nov 2022


Summary: Provide excellent phone and email support for Client employees in need of technical assistance.

Key Duties and Responsibilities:

  • Provide the initial analysis, diagnosis, and troubleshooting of user queries via phone, e-mail, and ticketing system.
  • Determine nature of severity of incidents, and communicate and/or escalate to incident tracking program.
  • Ensure all phone incidents are documented properly within the incident tracking program.
  • Multiple shifts to staff cover 24 7 support.
  • Perform other tasks a required by Team Lead
  • Other duties and responsibilities as assigned.

Minimum Job Requirements:

  • 2 years experience in a customer service AND technical support environment
  • High school diploma or GED. College degree preferred.
  • Exceptional customer service and people skills.
  • Strong analytical troubleshooting skills.
  • Excellent written and verbal communication skills.
  • Strong work ethic, excellent attendance and flexibility to work overtime.
  • Team player with a positive, friendly attitude.
  • Sense of urgency for incident resolution.
  • Ability to multitask in a fast paced environment with minimal direction.
  • Proven ability and experience with Windows 7, Internet Troubleshooting, and basic networking.
  • Experience with MS Office programs.

Company Information