Description – External
Job Purpose (Job Summary): This individual will be part of Unix and Storage Operations support group. Job requirements include monitoring, troubleshooting, performing health checks, and attending customer reported issues, and fulfilling of requests pertaining to Unix and Storage technologies. Additionally, the role will also serve and collaborate with downstream and upstream technology partners and end clients, for any technical consultations, support, and operational procedural issues. The incumbent will be part of operations group to ensure service availability, and secure infrastructure of Unix and Storage.
Key Responsibilities / Duties:
- Responsible to manage and support Unix and Storage Infrastructure globally
- To work on day to day BAU which includes incident, change, problem, and request management
- To performproactive health checks, alerts monitoring, and scheduled maintenance activities to ensure Unix and Storage infrastructure is stable and secured
- As an Operations engineer in the team, should be capable of resolving incidents which are business impacting as quickly as possible with minimum business impact and provide break-fix.
- Preparing SOP’s (Standard Operating Procedure) and KB (knowledge Base) articles along with educating down level teams such as Service Desk and Desktop teams
- Customer obsession and passion to deliver service excellence
- Adhere to all operational procedures and set OLA/SLAs to constantly render superior service delivery and timely escalation of matters to next level engineers and management
- Work closely with all IT Team members, stakeholders, partners, and vendors to ensure smooth and uninterrupted services and support
- Take part in regular disaster recovery testing in accordance with any internal operational procedures, while accurately maintaining any associated documentation
- Contribute to business continuity and business recovery exercises and requirements, taking part in regular business continuity testing, out of normal business hours, where appropriate
Work Experience / Knowledge:
- 3+ years of work experience on managing and supporting role of Unix/Linux environment
- Possess good troubleshooting experience on:Unix and Linux infrastructure
- Knowledge on NTP and NFS management
- Knowledge on Backup administration – Symantec, Rubrik, Centrify, and related tools
- Storage administration – NetApp
- Added advantage – Knowledge on automation, scripting, and reporting tools – Ansible, Python, SolarWinds, and PowerBI
- Skills on AWS and Cloud Technologies will be an added advantage
- Experience on working in ServiceNow and ITSM framework
- Knowledge on Crowdstrike, Puppet and Satellite Technologies
- Knowledge on Agile methodology
Skills / Other Personal Attributes Required:
- Excellent team player
- Flexible and adaptable with passion to learn and improve
- Good communication and collaborative skills.
- Well organized and proactive
- Interpersonal skills required to effectively interact and communicate with a variety of individuals at all technical levels.
Formal Education: (minimum requirement to perform job duties):
A Bachelor’s Degree in Computer Information Systems or equivalent.
License/Registration/Certification: (Preferable, not mandatory):ITIL V3, RHCE, and AWS
Working Conditions:
- Normally works a varied shift, comprising a schedule of hours somewhere in between the start and end of business hours. However, number of hours may vary depending upon the situation, project or assignment.
- Hours may include evenings and/or weekends and may include 24-hour on-call support in rotational 24/7 shift pattern.
Competency Requirements – Invesco Core:
- We are purely focused on delivering a superior investment experience for clients.
- We earn trust by acting with integrity.
- We value our employees and their diverse perspectives.
- We achieve more by working together across the office and around the globe.
- We are passionate in our continuous pursuit of performance excellence.