Root cause analysisPerformance tuningAixPlanning coordinationIBM SANDisaster recoveryProblem managementHitachi SANSubject Matter ExpertTechnical support
Work Authorization
Citizen
Preferred Employment
Full Time
Employment Type
Direct Hire
education qualification
UG :- - Not Required
PG :- - Not Required
Other Information
No of position :- ( 1 )
Post :- 19th Jul 2022
JOB DETAIL
Root Cause Analysis preparation and meeting Service level agreement for submission.
Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required.
As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to Hitachi SAN products and Switches.
Diagnose Storage products and related product issues and follow up with root cause analysis.
Participate in Disaster Recovery, replications, planning, Changes, Upgrades, Implementation and tests as scheduled.
Primary on call support for Storage and associated switch products.
Support for technical consultation and inquiries from the other IT technical teams
Support for new product installation and evaluation as needed.
Problem determination and resolution within expected time frame.
Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
Lead daily Operations meetings provided there are no P1 incidents running.
Aid with identifying problem management trends.
Perform Storage discovery for the LUNS that require storage re -point and storage replication
Experienced in LUN migration scenarios between identical and non identical storage platforms
Experience in Cirrus Data systems tools is added advantage
Knowledge of MPIO on AIX, Disable and enable MPIO, redirection etc.
AIX volume replication is added advantage
Knowledge of TDMF is added advantage
Knowledge of Fabric zoning and rezoning of LUNs, with LPARs is mandatory
Experienced on IBM SAN storage and replication mechanisms
Knowledge on Hitachi storage systems and HDS truecopy services
Experience
7 years of experience in the above mentioned skills
Ability to prioritize work
Good communication skills & ability to work with a global support team
Should be open to work in 24*7 model with rotational shift