Roles and Responsibilities:
- Excellent Spoken and Written English
- Prior international Technical call taking experience,
- Managing service requests from receipt to its closure
- Review requests for approvals
- Experience in Catalogue management
- Ability to handle single user requests and bulk requests
- Supplier delivery management
- Prioritize requests based on priority
- Working on escalations raised by users
- Understanding on ITSM ticketing tools
- Flexible with shifts 24*7
Required Experience, Skill, Knowledge:
- Must have good communication skills.
- Must have experience in troubleshooting.
- Must have experience in installation and configurations of laptop and printer.
- Experience working with company products support and services
- Experience working with product/Software deployment and documentation
- Experience in Active directory, User policies and security policies
- Managing security groups of users as per request
- Creation, modification, Deletion of distribution groups