Operate, maintain and administer solutions that contribute to the operational efficiency, availability and visibility of customer infrastructure.
Planning maintenance activity, design documentation and standard procedures
Provide Root Cause Analysis reports for outages/incidents (ITIL - Problem Management)
Observe and provide feedback on the current state of the client s infrastructure, and identify opportunities to improve resiliency, reduce the occurrence of incidents and automate repetitive administrative and operational tasks.
Contribute to, improve and maintain team documentation about client systems and infrastructure, procedures, policies and schedules.
Gather and document information about client environments through audit activities, and analyze the information to identify opportunities for improvement and application of best practices.
Work collaboratively with team mates to contribute to the continuous improvement of our working culture.
Act as a technology leader for clients, as well as drive client discussions on technology road maps.
Participate in an on-call rotation in an escalation capacity.