Working closely with Account Managers and Product, our CSM s provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of BuzzBoard or uncovering new uses for BuzzBoard amongst their customer portfolio. From time to time, our CSM s may also work with Account Managers to advise prospective customers on the best way to launch BuzzBoard in their company.
Part coach, project manager, consultant, and product expert, our Customer Success Managers are continually focused on helping our customers improve their team communication and be successful with BuzzBoard.
Responsibilities :
- Empathize with every aspect of the c experience, putting users needs first.
- Spearhead the adoption programs.
- Guide and coach users and Account Managers with a proactive customer success process.
- Coach users to be product experts and train their teams on product best practices to become increasingly self-sufficient.
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
- Identify common customer challenges and proactively suggest better solutions.
- Partner with BuzzBoard s Account Managers to help them be more effective.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new customer solutions.
- Create customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets.
- Help drive customer references and case studies.