• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Nov 2022

• Monitor infrastructure remotely
• Ensure that the assigned infrastructure at the client is configured, installed, tested and operational
• Investigate first line support calls assigned and identify the root cause of incidents and problems
• Ensure the efficient and comprehensive resolution of incidents and requests
• Report and escalate issues to 3rd party vendors if necessary
• Perform the necessary hand over procedures in cases where shift work is required
• Produce breach and other reports to identify failures and short-comings

Primary: Skills

• Basic networking concepts, CCNA, NOC Monitoring, Ticketing Tools
• Level one support Network Operations centra responsibilities
• Monitoring of alerts
• Responding to incidents converted by alerts and respond to known issue guidelines
• For any repetitive incident raising problem ticket, conducting root cause analysis.
• Maintaining records of problem tickets and its solutions in the knowledge database.
• Miniating Change management process
• Coordinating with vendors if it is vendor issue

Skill required:

• At least 1-2 years of hands-on IT experience supporting and resolving Juniper/ Cisco switches, routers.
• Client VPN troubleshooting experience.
  Experience working with monitoring tools and ticketing tools;
• Should be willing to work 24/7 shifts.
• Internet Protocols: TCP/UDP/IPv4/IPv6
  Networking: Really strong Layer2 switching (Mac tables, vlans, STP, etc.) and L3 protocols (routing concepts, ARP, HSRP, NAT, VRFs etc.), routing.
• Work to resolve standard Operational break fix and non-complex incidents
• Create Standard Documentation, Checklists and follow SOP per ITIL Best practices

Functional:

• Strong written/verbal communication skills
• Positive and flexible attitude
• Ability to think clearly, identify risks, anticipate eventualities and resolve problems
• Ability to understand and comply with business processes and procedures
• Should be able to work in 24x7 environment

Technical:

• ITIL Certification preferred
• Ability to understand and comply with methods, standards, guidelines, tools, techniques and procedures.