• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 12th Oct 2022

• The main purpose of customer service representative should be able to interact with a customer and immediately get the context of their problem.

Job Requirements

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention. Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support.

Skill Requirements

• Communication Skills Project Management Analytical and Problem-Solving Skills Knowledge of CRM systems.
• Time Management Technical Skills

Desired Skills

• Self-motivation and a competitive, results-driven attitude.
• Passion, dedication and focus Knowledge of mediation and conflict resolution techniques is preferable.
• Time-management skills and the ability to priorities your workload