Act as a Subject Matter Expert and a trusted advisor to customers by sharing knowledge, advising best practices and delivering the best possible solutions to increase adoption of cloud products.
Craft technical content to help customers understand how to handle specific use cases or use standard methodologies
Execute the delivery of POCs for customers that have more complex use cases, collaborating with other engineering teams as needed
Build community knowledge and skills by supporting product deployments, training and mentoring.
Distill and communicate customer needs and product feedback to Product Management and Engineering