• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th Jul 2022

Responsibilities:

Involves making a high number of calls and sending high volumes of emails.

• Converting calls into order conformation and follow up with the plant for Quotation and Dispatch.
• Monitor and maintain the customer data in the required formats.
• Coordinating with the Production Department for timely quotation.
• Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours.
• MIS report to be maintained and sent to management daily before EOD.
• Follow up for payment from customers on time to ensure efficient functioning.
• Coordinate with direct marketing and sales team by managing schedules, filing important documents, communicating relevant information to Sales Coordinator.
• Inform clients of unforeseen delays or problems.
• Monitor the teams progress, identify shortcomings and propose improvements.
• Ensure adherence to laws and policies.
• Ensure the adequacy of sales related equipment or material.
• Store and sort financial and non financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timelines.
• Coordination with different departments in the organization.
• Maintaining customer satisfaction and feedback forms.
• Any other responsibility as assigned by the management.

Requisite Skills:

• Excellent and persuasive communication skills.
• Passionate, hard worker and well-organized professional with power to prioritize and multitask.
• Should exert sound judgment, discretion and preserve confidentiality.
• Ability to meet deadlines.
• Good liaison with all other department members.
• 3 years experience in sales and customer service.