The Tele-Sales Manager will lead and oversee the Tele-Sales division in the selling of products to a list of prospects.
Supervisory Responsibilities:
- Hires and trains telemarketers.
- Oversees the daily workflow and scheduling of telemarketing staff.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and management of employees in accordance with company policy.
Duties/Responsibilities:
- Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
- Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
- Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
- Prepares and presents weekly and monthly sales reports to Head of Marketing and Sales.
- Resolves customer complaints and grievances.
- Performs other related duties as assigned.