• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 28th Jul 2022

Required Skill Set:

3+ years or experience as a Support/Administrator.

Certified Salesforce Administrator Preferred (not Mandatory)

Advantageous:

Certified Salesforce advanced administrator or Certified Salesforce app builder.

Roles and Responsibilities

• The Salesforce Administrator will be responsible for the execution of the day-to-day configuration, support, maintenance and improvement of our Salesforce platform.
• Design, develop, test and maintain complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations.
• Manage operational requests and reporting including customer analysis and individual views and troubleshoot issues.
• Provide support for the issues raised in Salesforce CRM and also support other tools like Associate Portal, Service Connect Anywhere, Atlantic Global, Bomgar, Coveo
• Proactively implement enhancements and system customizations that meet business requirements.
• Improve user experience, solve technical and functional issues, and ensure data cleanliness and data accuracy across the Salesforce.com instance.
• Gather requirements from end users and document complete information on the ticketing tool.
• Analysis, investigate and provide resolutions to the issues raised by the Users.
• Use the 5W2H methodology on each support case to ensure understanding of the issue before investigation is carried out.
• Documenting Knowledge based articles based on the resolution of issues.
• Strong verbal/written communication including an ability to effectively communicate with End users, Stakeholders and occasionally the Leadership team.

Desired Candidate Profile

This role requires someone who is resourceful and well organized, with excellent communication, analytical and problem solving skills, which is prepared to take responsibility for successful enquiry resolution, and has a passion and commitment to providing service excellence. We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.

You enjoy solving problems. You will enjoy taking on difficult challenges and finding creative solutions to technical issues. If you dont know the answer, you will dig until you find it. You will be a natural trouble shooter. You will not just enjoy figuring out the solution but also solving the root cause of the issue too. You will enjoy helping people through to issue resolution. Our customers may not be technical wizards so it is all about talking to them on their level to help them. You will enjoy developing your existing tech knowledge and learning new things. You will enjoy learning about new product features and using a wide range of technology.