The Senior Technical Writer/Content Developer works in the User Enablement Group to write and edit technical documentation and training curricula for all Magnitude products. We are looking for candidates who are:
- Capable of understanding and clearly describing complex technical information
- Comfortable working independently and in a team
- Confident soliciting information from subject matter experts
- Capable of guiding junior members in the User Enablement group
- Enthusiastic about learning new skills, technical processes, and tools
- Able to juggle multiple responsibilities and shifting priorities
Core Responsibilities:
- Write traditional types of user documentation, such as context-sensitive help, web help, installation guides, administrator guides, and release notes
- Contribute to documentation for our SourceConnect and Angles for Oracle product lines, which includes working with engineers and other subject matter experts to deliver comprehensive and consistent content
- Contribute to online training content such as scripts and slide decks for videos
- Install and use assigned Magnitude Software products, and develop an in-depth understanding of them
- Support multiple product lines concurrently
- Adhere to processes, standards, and schedules for documentation and curricula
Qualifications
Required Qualifications/Experience:
- Bachelor s degree in technical writing, English, or other major
- 7+ years of technical writing experience in a software company
- Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience
- Outstanding written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents
- Familiarity with the SAP ecosystem
- Knowledge of HTML, XML, and related technologies
- Familiarity with structured documentation and single-source authoring
- General knowledge of IT-related concepts
- Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and using Azure DevOps/Git for versioning
- Curiosity about technical processes and tools
Desired Qualifications:
- Experience in Information Mapping, task-based documentation, content strategy
- Experience with style guides such as the Microsoft Writing Style Guide
- Familiarity with tools such as Madcap Flare and the Adobe Technical Communication Suite
- Familiarity with developing in-app guidance using tools such as WalkMe or Pendo
- Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia
- Exposure to SAP, Oracle E-Business Suite, similar product suites, or database technologies
- Working knowledge of Web formats and technologies such as CSS, XSLT, and JavaScript
- Aptitude for conceptualizing graphics on complex concepts
- Experience working in a multi-disciplined team with geographically distributed co-workers
- Experience creating multilingual documentation