Required Skills

Customer Complaints Quality Assurance People Management Team Handling quality management Compliance customer complaint handling compliance to quality standards QA/RA

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 18th Jul 2022


Senior Engineering Supervisor - MDR Vigilance
Hyderabad, Andhra Pradesh, India

Business Unit: Med Surgical

Skills / Technology: Quality and customer compliance, people management

Exp. required: 14-17 years

Qualification: Graduation Full time degree in B.Tech / B.E for R&D (no part-time or gaps in graduation are entertained)

Careers that Change Lives
Review, evaluate, classify and perform follow up activities on all product complaints relative to the identity, quality, reliability, safety and effectiveness of medical devices. Evaluates for reporting criteria to Government Agencies to determine if the event reasonably suggests a device may have or could have caused or contributed to a death or serious injury.
Write Investigation Summaries based on technical product analysis information provided by the plant.

A Day in the Life
Write Investigation Summaries based on technical product analysis information provided by the plant.

Must Have
Job Responsibilities

  • Provide leadership to a team that handles complaints
  • Evaluate strategy to transform operations and look for continuous improvements
  • Evaluates incoming complaint information and maintains the record in the electronic database.
  • Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on complaints.
  • Determines Reportability of complaints to Government Agencies.
  • Identify and document appropriate complaint categories to assure trend accuracy within the complaint database.
  • Writes investigation summaries based on technical product analysis information provided;
  • Ensures record documentation is maintained in a constant state of audit readiness per internal policies.
  • Liaison with groups who perform additional investigation and who prepare written record of investigation.
  • Interact with Technical Service, Manufacturing, R&D, and Quality Assurance, as needed, during the course of complaint processing.
  • Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting regulations.
  • Reviews and interprets risk management documentation as it applies to the complaint event.
  • Interacts with multiple departments within Medtronic - MITG, such as Technical Services, Failure Investigation, R & D, Manufacturing and Engineering.
  • Interacts with groups external to Medtronic - MITG, such as customers, vendors, health care professional
  • Bachelor degree; Engineering or Science degrees preferred (e.g. SW,EE, ME, Biomedical Engineering)
  • 12+ years quality assurance or regulatory experience in medical or pharmaceutical industry.
  • Computer literate with skills in Word, Excel, Access, PowerPoint and database trending analysis
  • Strong typing skills and ability to write business documents with minimal supervision.
  • Strong verbal and written communication skills and ability to work in a team oriented environment
  • Ability to be proactive and lead initiatives technically
  • Ability to multitask.
  • Ability to understand the functionality / intended use of complex medical devices.
  • Minimum travel may be required

For more information, please visit company website:

Medtronic is a global producer of medical devices and therapies, such as insulin pumps, pacemakers, and diabetes therapies. Perhaps best known for its revolutionary cardiac devices, such as battery-powered and miniature pacemakers, it also has introduced cutting-edge products into the industry. Medtronic Ranks 160 on the Fortune 500 list



Company Information