Required Skills

Technical support

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 19th Aug 2022


Position Summary

The role of the Senior Support Engineer - Oracle Financial Technology is to provide exceptional remote-based support for mission-critical Oracle Middleware and E-Business Suite Products such as Flexcube and Financial Services Analytical Applications as part of our global customer support team. This role requires a candidate with deep technical experience in the Financial Industry .

Essential Duties Responsibilities

  • Solve complex customer issues using your expert knowledge of Oracle FlexCube and Oracle Financial Services Analytical Applications.
  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle EBS applications functionality and tech stack technology
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
  • Provide remote-based support all Oracle technology products.
  • Support client customizations, advising on upgrades and implementations
  • Understand and resolve complex application security issues and upgrades with Java and TLS.
  • Have expert level knowledge of the UNIX/Linux and Windows operating systems.
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties Responsibilities

  • Other job related duties and responsibilities may be assigned from time to time.

Qualifications / Skills / Experience

Minimal Qualifications


  • Bachelor Degree in Computer Science or related field or equivalent experience


  • 10 years industry experience in technical support of Oracle FlexCube and Oracle Financial Services Analytical Applications
  • 10 years relevant Oracle Apps DBA experience spanning EBS 11i, R12.1 and R12.2

  • 5 years direct support of Oracle application end-users in a Financial Services environment.
  • Expertise in all major versions of Oracle technology stack including Database, iAS, Forms, Reports, Enterprise Manager, SOA, WebLogic and 10g AS
  • Hands-on operational expertise as an Oracle Apps DBA, with technology including RAC, Dataguard, High Availability and Backup/Recovery
  • Expertise with Oracle EBS and Oracle Databases , including full life-cycle implementation experience, configuration and administration of the application
  • Expertise in performance tuning across the entire stack
  • Must have implemented SOA Gateway, OBIEE and Webcenter integrations with Ebuiness suite R12.1 and R12.2.
  • Must have Oracle SSO (or OAM) and OID integration with Ebusiness suite 11i , R12 and R12.2. This includes WNA (Active Directory) integration.
  • Knowledge of Oracle maintenance/patching mechanics and EBS architecture (adadmin, adop, adpatch etc)
  • Upgrade from 12.1 to 12.2.x.
  • Cross Platform migration experience of E-business suite Applications.
  • RAC to Non-RAC. Single node to RAC database conversion exposure required.
  • Deep troubleshooting skills in Oracle databases: 10g to 19c.
  • Demonstrable history solving complex problems across multiple modules


  • Must have deep performance tuning skills with practical exposure to Oracle performance tuning tools like awr, addm, ash, sqlt, oradebug, sql trace, sql monitor, oem, sql plan management.
  • Must have technical knowledge of Oracle FlexCube and O racle Financial Services Analytical Applications.
  • Must have practical exposure to OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark.
  • Must have strong SQL tuning skills.
  • Must have a deep knowledge on EBS technology products ( like WF, Alerts concurrent etc) on a HA/MAA architectures.
  • Knowledge on Oracle middleware products such as 10g AS and Weblogic.
  • Superb trouble-shooting skills and tenacity in problem solving Weblogic performance issues.
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Strong knowledge of key application functionality, tables and relationships
  • Deep knowledge of Oracle EBS customization/extension methodologies
  • Excellent database performance tuning.
  • Excellent interpersonal, presentation and communication skills - verbal written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

  • Experience with administration, installation and/or debug of other Oracle Technology components would be an advantage such as OBIEE, Webcenter , Golden Gate. Knowledge of any of these products would be a bonus.
  • A consulting background, while not mandatory, would be useful
  • Experience with localizations and global implementations would be an advantage
  • Fluency in a second language (preferably Japanese, Korean, Chinese, French, German, or Spanish), while not mandatory, would be highly regarded.

Company Information