As a Technical Solution Engineer, You will,
The individual were seeking should have a very strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support. Ability to reproduce customer environments in order to root cause issues will be key. The engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners.
Job requirements:
Essential:
- Minimum of 6-8 years in a role supporting enterprise IT, or equivalent experience
- Expert troubleshooting and reasoning skills
- Microsoft Server Technologies (Exchange ActiveSync, Active Directory, ISA/TMG, NDES, KDC)
- Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience
Enterprise support experience in iOS/Mac OS related issues.
- Strong written and verbal communication skills.
- Proven experience working on critical system down issues and escalations
- Bachelor degree in Computer Science or related technical field or equivalent work experience
Preferred:
- Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email
- Hands on experience managing Linux/Unix systems - LAMP Servers
- Mobile Device Management (MDM) - Apple iOS Android
- Cisco Certified Network Associate or Equivalent
- Knowledge of administering LDAP servers
- Database Experience - SQL Queries
- VMware Certified Professional or Equivalent
- Public Key Encryption Infrastructure / SCEP