The overall job purpose is to provide reliable and efficient support and provisioning to Netfosys Managed SD-WAN networks customers.
The Managed SD-WAN Networks team are a key part of the Managed Services department and provide two
main functions:
- Dedicated support to business customers with Netfosys Managed SD-WAN Services , including high-end business grade routers and firewalls.
- Build and deployment of managed hardware for customer solutions.
Key Responsibilities:
- Processing the queue of managed support tickets
Diagnosing and resolving faults
- Technical consultancy regarding changes to existing products
- Assist customers to accurately complete configuration forms
- Build and test new managed SD-WAN uCPE hardware devices
- Co-ordinate the deployment of managed hardware devices with customers and internal stakeholders
Mentoring and supporting other engineers in the team
- Able to identify and make recommendations for improvements to processes
- Providing a role model for others in the team through professional behavior and technical expertise
- Delivery of select improvement or consultancy requests
Candidate Profile:
- Extensive experience of support and provisioning of routers and firewalls in a similar role
- Cisco Certified Network Associate (CCNA) would be prefer
- High level of customer service skills
- Capable of producing high standards of work, to tight deadlines
- Highly organised and able to work on own initiative to complete the range of tasks required
- Able to work as part of a team and capable of working in key Netfosys and customer project
- A keen interest in computer networking and WAN technology
- Able to operate effectively in difficult and pressured situations
- Flexible and willing to work outside core business hours as required