Required Skills

technical support troubleshooting it service desk

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 11th Aug 2022

JOB DETAIL

A. Accountabilities :

  • Provide service desk support and resolve problems to the end user's Satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT service desk.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Report issues to the Service Desk for escalation.
  • Track of Service Tickets on Service Desk
  • Basic troubleshooting of IT/Communication issues on & off - sites.
  • Responsible for the incident management process by acting as the 1st line of support for all technical issues, including hardware and software questions and consulting, installations, networking, network connection requests, and troubleshooting.
  • Provide quick solutions/workarounds to the users hence reducing their downtime using the Knowledge Base .
  • Provides 1st level (assistance over the phone and Remote Access Support) technical support to the IT users across the organization.

B. Qualification and Requirement :

  • Bachelor's degree in IT
  • Excellent communication skills with a fluent English
  • Flexible for 24/7 basis shift
  • Preference for immediate joiners.

Company Information