Roles and Responsibilities
Description - External
Role
We've got an exciting opportunity for a junior developer to work on our ServiceNow platform. You'll work closely with our existing service management teams to enhance our digital experiences through process automation, analytics, and integrated services. This is a great opportunity for someone interested in how people, processes, and technology work together to face exciting challenges.
You should apply if:
- You are passionate about optimizing service deliver
- You value career progression and learning new things
- You want to be part of an ambitious team where you can influence ideas and improvements
The responsibilities of this role include:
- Carry out analysis to support the design of processes and practices and work with client groups to capture unmet needs
- Run testing of system configuration within supporting technologies such as ServiceNow
- Support the implementation of application patches and upgrades to supporting tools where relevant
- Review and contribute to documentation relevant to services e.g. design, service transition to support, standard operating procedures
- Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups
- Acquire, report and document quality service metrics as required to support and highlight operational stability across the relevant service groups
- Assess opportunities for efficiency and improvements in service quality
- Prepare reports and operational dashboards showing service metrics (lagging and leading) to demonstrate service performance
- Research and evaluate emerging technologies and automation in the customer services domain
- Ensure that all operational services and all services being prepared for operational running are recorded within the service catalog.
- Continuing your personal development and career growth with support from our experienced members, learning platforms, and partners
Requirements and skills
Essential Skills and Knowledge
- Fluent English written/verbal communication skills with both non-technicalandtechnical audiences, including contributing to reports and other documentation
- Able to operate support and develop process management tools
- Experience designing scripts and configuring solutions to support service tooling
- Some experience with service management tooling development (preferably ServiceNow)
- Experience in relevant customer services roles (e.g. change management, service operations, service transition)
- Some experience writing software, ideally in JavaScript
- Strong analytical and technical skills
- Some experience working within an agile development team
- An understanding of relational databases and concepts
- Requirements capture and analysis experience
Desirable:
- Experience developing service management platforms including IT service management, customer service management, governance, risk and compliance and IT business management
- Mature and improve process configurations
- Awareness/appreciation of monitoring systems awareness (e.g. New Relic, Splunk)
- Interest in DevOps, learning about systems thinking, feedback loops, and continuous improvement
Required Behaviours:
- Passion for diversity, recognizing the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued
- High energy, motivated, open-minded and willing to embrace innovation and new technology
- Able to work under limited supervision within your defined areas of responsibility
- Responsible for teaching others how to do things, such as how to make a change to a configuration or how to test something in ServiceNow
- Great interpersonal skills, including teamwork, collaboration and facilitation
- Shared appreciation of Arups values and desire to shape a better world
Pleasedont be discouraged if you dont meet every point above if you meetmost andare strongly motivated by the role and willing to learn, we are still interested in hearing from you.
Education:
- ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential
No agencies, please
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