• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Jun 2022

Responsibilities:

• IT L1 Service Desk Technical Support (US Hours)

• Weekend Service Desk Coverage (Rotation)

• End user instruction and training

• First Contact Respond to user inquiries

• Recommend and perform actions to correct problems

• Escalate security issues according to company policy

• Own, follow-up and drive problem resolution

• Proactively monitor, analyze, and troubleshoot issues

• Perform quality assurance when required

• Establish and maintain vendor relationships

Requirements:

• Total exp 4-6 years and At least 2 years of hands-on IT Experience

• Bachelor s degree in related or equivalent experience preferred.

• MAC OSX

• Windows desktop OS, Windows10

• Microsoft Office 365 applications: Outlook, Word, Excel, Powerpoint

• Google Apps: Gmail, Google Drive

• Remote access technologies (VPN, ZOOM)

• Backup technologies: Carbonite / Google Drive

• Basic Networking (TCP/IP, DNS, routing, subnetting)

• Additional experience using the following: Coupa, OKTA, MobileIron, Intune, JAMF, Jira/ Confluence Administrator, AWS, Active Directory/ Exchange, BetterCloud,

• Works well under pressure

• Experience working in a rapidly changing environment

• Energetic self-starter who shows personal initiative

• Good communication and support skills is important as well as being resourceful in troubleshooting and problem solving.