iSpatialTec is looking for a Sr. LMS Business Analyst
Years of Experience: 5-12 years
Job Responsibilities:
- Learner management and Content Management in LMS as per requests from respective internal and External(client) SPOCs
- Report Generation as per (but not limited to) a predefined schedule and process
- Be the first point of contact for learning and development queries
- Liaison with the SPOCs (in concurrence with the Manager) to seek required information for learning asset updates, launch of learning assets and Report format
- Communication of reports to the SPOCs through appealing dashboards as per (but not limited to) a predefined plan
- Communication to the users based on (but not limited to) a defined plan regarding enrolment to LMS content, Classroom training activities, Training reschedules, Training Reminders.
- Drive Course Completion of learners through appropriate modes of communication (Mail, Phone) based on Predictive Data Analysis in concurrence with the Manager
- Promptly Troubleshoot all learner support issues through email, phone conversation and appropriate referrals related to (but not limited to) LMS account access, course enrolment and accessing other learning assets
- Identify recurring issues in LMS and suggest scalable fixes through appropriate referral to (but not limited to) LMS Technical Team and Content Development Team
- Create Appealing images that can be communicated as mailers as per (but not limited to) the concept and content defined by the Manager
- Ad hoc Activities as and when directed by the Manager
- Regularly update Report templates to convey meaningful information to the SPOCs
- Maintain and update LMS Reports Repository as per specified folder structure
- Process invoices pertaining to (but not limited to) Voice Artists, Content Development, Translation and Training
- Update knowledge with respect to Report Generation, Data Analysis and GD tools
- Arranging hospitality, room layout and equipment for participants attending workshops and events, liaison with trainers, booking training rooms, printing and distributing course materials and ensuring required equipment is available and in working order for the efficient running of all relevant events.
- Recording and Maintaining the Attendance as per the Training Schedule
- Demonstrates proficiency with office productivity tools Microsoft Excel, Word, Access, Outlook, PowerPoint
- Demonstrates an advanced level of proficiency in various Skillsoft platforms, including but not limited to: Percipio, Skillport, OpenAir, Salesforce, and more
- The ability to work thoughtfully and carefully to produce work that is complete and error-free.
- Accomplishing tasks by considering all areas involved, no matter how small; accurately checking processes and tasks; being watchful over a period of time
- Demonstrates ability to perform under pressure and with a sense of urgency; ability to meet deadlines
- Taking ownership of their responsibilities and executing autonomously.
- Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
- Shows readiness and ability to learn new concepts, processes, and tools
- The ability to clearly and effectively express information, ideas and opinions through formal or informal written formats to deliver messages that are clearly understood by the intended audience
- The ability to derive meaningful information from data via data analysis and apply those insights in a way that benefits the organization or the client
- Experience with virtual and collaboration web tools.
- Intermediate desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position.
- Knowledge of LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms would be an asset
- Excellent customer service experience.
- Project management, time management and organizational skills.
- Team player and a strong relationship builder.
- Ability to work with internal virtual teams.