Support Lead / India / Hyderabad / 3 Years Experience

customer satisfaction customer support

Managing the customer support Team day-to-day activities.
Informing the team of all new information related to products, procedures, and trends.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Review all technical support related processes and documentation for continuous improvement.
Excellent communicator, both oral and written.
Strong problem solving and communication skills.
Strong analytical skills to investigate and resolve customer support tickets.