Citizen
Full Time
Direct Hire
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 29th Mar 2022
- Co-ordinate with inter/other department, internal team, clients and vendors for any IT related requests/requirements /issues
- Ensuring quality services are delivered within SLA & Time Estimating
- Manage Escalations from both internal team and client
- Managing transition phase of transferring the functional, technical and procedural knowledge to maintain and support organization
- Activity Planning and Sequencing: Delegate tasks and responsibilities to appropriate personnel
- Monitoring and Reporting Progress, Creating Charts and Schedules: Analyze status report and troubleshoot problem areas
- Resource Planning: Coach, mentor and motivate team members
- Train employees across multiple departments on server operations, monitoring, reporting
- Manage Escalations from both client and internal team.
- IT Audits, Report and Monthly/Quarterly meetings for Business improvement and achievements
- Technical abilities include but not limited to an advanced understanding of Windows, Mac OSX IOS, android operating systems, Fixed Function terminals (FFT), hardware, software, network operating system problems.
- Proficient with Active Directory, Windows Registry, Exchange 365, and Microsoft Office as well as Office 2011 & Office 2016 for MAC.
- Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.
- Extensive knowledge of WAN, LAN and WLAN networking
- Experience with configuring business-class firewalls and VPNs
- IT experience with the following software platforms a plus: Shadow Protect, Datto, Sage Time Slip, Salesforce SharePoint, Millennium, Master Builder, CCH, Oasis, QuickBooks, fishbowl etc.
- Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements.
- Handle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulations.
- Manage internal IT management software system, patch management tools and PSA tools