Required Skills

Agile Windows Customer service Python Salesforce

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 11th Nov 2022


The systems reliability engineer will be responsible to incorporate aspects of software engineering and applies them to infrastructure and operations problems. The main goal of a systems reliability engineer is to create scalable and highly reliable systems. A systems reliability engineer (SRE) will spend up to 50% of their time doing operations related work such as supporting issues, on-call, writing documentation, and system management. Since the system that an SRE oversees is expected to be highly automatic and self-healing, the SRE should spend the other 50% of their time on development tasks such as new features, scaling, and automation.


Primary Responsibilities

  • Bring the SRE mindset for Availability, Reliability, Scalability, Disaster Recovery, Problem/Incident Management, and Performance of production services.

  • Manage JAMF Casper Suite and infrastructure, including deployment, administration and integration with AD and AzureAD.

  • Manage SCCM and Intune, including deployment, administration, and integration with AD and AzureAD

  • Provide advance support on all client related systems and serve as an escalation point for Global EUS

  • Evaluate, select and integrate 3rd party products in the support of new or existing services.

  • Provide technical leadership on large/complex systems and platform projects.

  • Build tooling to support the automation, management, and reliability of applicable systems.

  • Build and/or support release pipelines for applicable systems.

  • Works as part of a team to continuously evaluate, troubleshoot, and improve existing systems.

  • Manage the system lifecycle from design and implementation, to turn-down and decommissioning.

  • Write documentation for peers and stakeholders supporting applicable systems.

  • Work with business partners to define SLOs and SLIs and build robust monitoring solutions supporting agreed upon metrics.

  • Lead communications efforts regarding both system issues/activities as well as blameless post-mortems with all stakeholders.

  • Provide mentorship to junior team members.

  • Be part of the on-call rotations to provide 24/7 support.

  • Responsible for upholding F5 s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.


Knowledge, Skills and Abilities

  • Advanced understanding of Windows and Apple Clients

  • Admin level knowledge of SCCM, JAMF, Intune, Autopilot, Device Trust

  • Good knowledge of AD, Azure, VDI, VMware

  • Knowledge of client apps for Security and backups Code42, Cylance, Win Defender, Malware Bytes, etc..

  • Develop and maintain automated tasks using scripting

  • Strong ability to effectively multitask and prioritize work, juggling daily support responsibilities with multiple project/product driven activities.

  • Strong troubleshooting and problem-solving skills

  • Strong ability to work with customers and business partners such as Customer Service and Product Management to turn business requirements into technical implementation.

  • Scripting and automation experience

  • Solid ability to work independently or as part of a team to deliver features on agreed upon timelines.



  • Bachelor s Degree in computer science or related field and 3+ years of experience or equivalent combination of education and experience

  • Minimum 2 years in an enterprise-level system engineering or reliability engineering role

  • Strong base knowledge of operating systems, networking basics, and security best-practices.

  • Working knowledge of Agile delivery and Devops principles

  • Working knowledge of at least one Public Cloud provider (Azure, AWS, GCP, etc.) and/or applicable SaaS platform (Salesforce, etc.)

  • Proficiency in one or more programing or programing/scripting language (PowerShell, Python, Bash, and/or Java preferred)

  • Strong understanding of DevOps tools likes Jenkins or Azure DevOps

  • Familiarity with IT governance methodologies (ITIL, COBIT, MOF, etc.)

  • Working knowledge of security best practices

  • Technical certification(s) desired



Company Information