• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Nov 2022

COMPANY

FLOW is a pioneer in providing integrated world-class Credit Management Services (CMS) in Southeast Asia. Focused on the $40 bln growth opportunity in non-performing consumer loans, Flow delivers maximum CMS efficiency for its clients through an integrated product offering, which includes CMS Outsourcing, Debt Purchasing, and Software-As-A-Service. Flow ensures that every debt solution reaches an optimal outcome for debtor as well as creditor, and operates on a world-class Code of Ethics, backed by a stringent set of operational risk control processes. Headquartered in Singapore, the Company is active in Vietnam, Indonesia, and India.

ROLE:

We are looking for Team Lead for our Indian Operations; This role requires to successfully manage and monitor Telecallers as per the best banking collection practices and procedures aligned with our Global Companys standards. This role would be required to conduct the various activities required for effective service delivery. Reporting to the CMS Call Center Head to support & deliver in all aspects of operations and service delivery.

RESPONSIBILTIES:

BPO Team leader with minimum 2+ Years of experience in

• Manage Agent/Telecaller teams performance tracking
• Monitoring calls and guide the Telecaller teams to achieve and improve on their performance
• Set Goals and handle Telecaller teams coaching on sound collection practices, participating in role plays and provide feedback to agents.
• Provide feedback to Supervisor on new hire progress, and concerns/issues
• Prepare daily and weekly reports as needed as to the status of the MTD production quotas. Ensures staff meets daily collections goals.
• Support in Contact Center initiatives.

REQUIRED CANDIDATE PROFILE

• Should have min 2 years experience in Domestic Team Leading role (VOICE); Preferably in Banking Collections
• Should have excellent communication and writing skills in English
• Should be a Graduate and Good in Excel Reports
• Should be flexible with Dynamic rotational shifts (Day-shifts)

What do you get:

• Additional Performance linked Incentives & Bonus
• Additional Health Insurance (3 Lakhs) & Accidental rider Insurance (10 Lakhs)
• Stellar Learning Opportunity to understand and learn Global Banking Processes;