Required Skills

Tech Lead Operations Management MS Visio Telecom Operations Technical Lead Google Docs Risk Management

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 20th Aug 2022


Roles and Responsibilities :-

  • Tech Lead & L3 Engineer in Telecom domain / Cloud telephony platform
  • Adoption of contact center technology at client site at Managed Services team and driven SLO
  • Should ideally an expert in drafting Managed Services functions and draft SOW
  • Supporting product development team as an Operational specialist
  • Met critical business needs
  • Team management skills, Rostering, handling shift wise engineers
  • Create skill set matrix for team and followup corrective action plan
  • Supported Onboard business needs
  • Achieved Operational excellence in handling Incident management and Risk management areas
  • Facilitated Contact Center Business Managers to leverage to adopt and assist agents in AI, Cloud ML and emerging Transcription models

Technical Skills:

  • Carry PMP & ITIL foundation knowledge
  • Excellent in document drafting skills to write Work Doc, Process Docs, User manuals, Guidelines frameworks
  • Should closely work with clients to get the pulse of weekly impact management reports
  • Present and work upon weekly outages
  • Handle high end technical issues related to contact centre telecom

Education & Former Experience:-

  • Qualification: BE/B.Tech
  • Minimum 5-8 years of experience, 3-5 years as a lead

Perks and Benefits :-

Best In Industry

Interested candidate share cv on

Company Information