Citizen
Full Time
Direct Hire
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 2nd Apr 2022
We are seeking a technical account manager who can handle business and tech side of the client while being the single point of contact. In this position, you will be working with a team of highly accomplished tech geeks who are very passionate about solving real-world problems through technology. The ideal candidate has the drive and passion to thrive in a startup environment.
Responsibilities
Manage clients who are using Zippr s enterprise business solutions
Manage technology integrations and client facing products (APIs, Zippr Business Console A tradezone management tool for QSRs)
Understand client needs and communicating the same to internal tech and product teams
Creation and implementation of new revenue models and understand the impact of such changes on the company s top and bottom lines
Produce technical SOPs/PRDs and other documentation
Work with the sales and management teams on upselling of Zippr products to current clients
Experience/Skills
Bachelors/Masters degree in computer science or a related field
1-3 years of experience in managing technical support or technical account management
Self motivated, autonomous and the ability to learn dynamically
Strong communication, writing and presentation skills
Prepare documentation/Paperwork, oversee API development and Integration, overseeing daily performance and providing support
Preferred Candidates
Technical background or experience in a similar field
Hands on experience working in a tech company s product team
Ability to set up APIs in Postman
Experience in server -side scaling and load handling planning