• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 29th Sep 2022

• We are looking for a technical support engineer who is responsible for providing support on software applications.
• Should be able to perform both IT administrative and technical tasks to ensure efficiency and functionality of all ERP and computer systems.
• Must have a basic understanding of networking and cloud computing.
• Must have good documentation, presentation, and communications skills.

Required Skills

• Ability to work under pressure
• Ability to prioritize tasks based on urgency and importance
• Motivation to learn new skills and technologies
• Critical thinker and problemsolving skills
• Good timemanagement skills
• Project coordination and people management skills

Duties and Responsibilities

• Evaluate and prioritize customer support cases
• Act as the primary liaison between the company and your customers
• Communicate and solve customers problems online or by visiting the client location.
• Should be able to do manual testing of software applications and suggest improvements
• Escalate the issues to the development team and ensure timely resolution
• Should be able to collect the basic requirements and document
• Should be able to follow the documentation process
• Track and manage your work record
• Work with all internal groups including support, engineering, and product management
• Prepare accurate and timely reports.