We are looking for Telecom engineer role with 3-5 Years of relevant work experience. that is primarily responsible for overseeing global telecommunication technology support and operations, including Teams\Skype collaboration services and related voice calling and teleconferencing infrastructure. Also responsible for mobile phone and IoT cellular mobile support.
Mandatory Qualifications :
- 5+ years working extensively with telecom technologies; managing both technology implementation and support and providing telecom services for a global organization.
-
- 1 - 2 years working in a supervisory role directing the work and quality output of subordinate team members.
-
- Significant working knowledge of integrated voice collaboration suites from Microsoft (Skype, Teams preferred); Cisco, Avaya, or others will qualify. Including VoIP\SIP telephony endpoints.
-
- Significant working knowledge of PSTN technologies and vendors (ISDN, PRI, POTS lines, SIP, toll-free) and PSTN interfaces (gateways, ATA s, multiplexers, SIP routers).
-
- Experiential knowledge and ability to analyze a telecommunication order form, invoice, or service report and understand the details sufficient to effectively manage such services.
-
- Working knowledge of global mobile data solutions for networking and IoT.
-
- Knowledge of mobile phone and cellular technology management in a global company.
-
- Knowledge of agent call management \ call center platforms a plus.
-
- Knowledge of Telecom Expense Management (TEM) a plus.
- Licensure & Certifications: