Primarily responsible for providing support on global content development tools; user education, tools upgrades, promotional activities, and users with support and advisory requests. Works closely with GTO and learning network to maintain up-to-date information on global learning sites.
- Manage day to day queries on tools support by responding appropriately and escalating to vendors or other internal teams as needed.
- Manage development tools and perform administrative tasks around tools related webinars, user group meetings etc.
- Coordinate and participate in the testing of new tools or tool upgrades.
- Troubleshoot issues related to authoring tools (Brainshark, Articulate, FLIP, D-Learn).
- Ensure all content and tools related information is up to date on SharePoint COE sites, our global intranet pages.
- Support the design of tools training program
- Conduct research and share findings on latest trends in the field of learning design
Skills Required:
- Good searching and analytical skills
- Advanced level of expertise with Microsoft PowerPoint. Working knowledge of Office applications and inter/intra-net search techniques needed
- Good presentation & visualization skills
- Experience in learning new or proprietary tools / technologies
- Experience troubleshooting project or technology issues until resolution
- Experience in delivering training, both classroom and via online channels
- Experience working with a global team in a virtual environment is preferred
- Client management skills and the ability to work with various clients across geographies (preferred)
- Excellent written and verbal communication capable at communicating ideas and solutions through either a written format (e.g. email) or verbal formats (e.g., face-to-face or via telephone); ability to communicate need for clarification and guidance from management
- Experience working with Salesforce is preferred, but not required
- Prior experience in graphic designing and video editing software is an advantage
- Understanding of the Deloitte organization
- Familiarity with Saba Cloud learning management system, conceptual knowledge of HTML 5, JavaScript, CSS is preferred
- Experience in Instructional design is preferred