Designation: Content Moderator trainer
Qualification: Any graduation
Experience: 3-6 Years
Package: 3-5 LPA
Delivery Location: Hyderabad
Immediate joiners are welcomed
Must Have: Should have a good experience in Content moderation, Training domain!
PRINCIPAL RESPONSIBILITIES:
- Structure on-boarding training requirements, Pre Process, Process, customer Visits etc
- Ensure all new employees go through the defined new hire learning path for their respective
roles in the account
- Participate & Lead the KA and KT activities for the transition account and work with the client
and stakeholders to Ensure that processes knowledge is documented and transferred to the
operations team
- Support new hires during OJT and go-live
- Manage/provide refresher and remedial training for existing employees
- Maintain trainee data and information in the central repository to Ensure audit readiness
- Generate training reports from time to time
- Provide feedback and coaching to analysts on the floor
- Analyze training need for employees, single point of contact for the account for any training
requirements
- Responsible for account level training metrics
- Responsible for adhering to training guidelines defined by the BU training Function
- Responsible to work with operations to bridge gaps during training
- Provide pro-active training intervention / guidance to leadership targeting metric / business
Impact
CRITICAL SKILLS REQUIRED:
- Acts as front-line security gatekeeper for Clients online advertising marketplace (Google
AdWords).
- Perform analysis (detailed) on the Clients Advertising platform to identify and fight fraud,
Phishing and other unsafe advertising and supply practices.
- Identify & share with clients on concerning or anomalous trends or patterns and ad quality risks
and violations
- Proficient with G Suite (Word, Spreadsheet, Presentation)
- Should be acquainted with the communication nuances of the local audience possible kinds of
errors that one would expect in the location
- Excellent spoken and written Communication Skills. Has to have a good understanding of
functional Grammar and MTI
- Needs to have strong training ability
- Good rapport building skills, extremely methodical and organized
- Feedback and Coaching skills
- Good analytical ability
- Good reading / learning, researching – Skills
- Demonstrated Customer Service Skills