Job Title: Windows AD and Exchange Admin
Experience: 3+ Yrs
Location: Hyderabad
Responsibilities & Requirement:
- Good Knowledge on Server and Client Architecture (Work Group and Domain Systems) on Windows OS (2008, 2012, 2016 and 2019)
- Windows OS Troubleshooting and administration
- Troubleshooting Blue Screen Error
- Hands on experience on Active Directory issues like Replication, Time sync, DNS, DHCP, Schema Updates and IIS on Windows OS (2008, 2012, 2016 and 2019)
- Experience and Knowledge on O365
- Hands on Experience on Exchange Server version (2010, 2013, 2016, 2019) including DAG environment
- Able to build DAG from scratch
- Exchange Upgrades Activities.
- Troubleshooting Mail related issues on server
- Recovery of exchange servers
- Hardware Knowledge on Blade Servers, ILO and iDRAC
- Experience on VMware and Hypervisor
- Handing Issus like, Disk Memory and CPU, Even Logs and Other Customer Requests.
- Scripting Knowledge (PowerShell or Python or Ansible)
- Experience with Print and File Servers.
- Good Knowledge on Backups, Windows Servers Patching Process on Windows Cluster.
- Hands on with (WSUS, GPO and SCCM)
Additional Requirement:
- Linux Basics and Experience on VMware
- Microsoft Certifications
- Ability to learn new things quickly and adopt changes
Skills & Qualifications:
- Diploma Holders / Graduates / Post Graduates
- Industry standard certifications: MCSE, Microsoft Exchange Certification is a plus
- Minimum 3 years of IT technical background with calling experience is required to understand the technical depth. Must have an experience of IT technical helpdesk/Corporate IT support as a prerequisite.
- Experience in implementing and troubleshooting applications and platform faults in Enterprise environments
- Client facing experience at an enterprise level and corporate environment is desired
- Dealing with customer issues over the telephone on a daily basis using a call tracking system
- Communicating with client on their cases/projects
- Ensuring customer satisfaction by providing a professional service
- Ability to recreate problems in house and provide evidence where required
- Accustomed to conducting research to find answers to questions and solutions to problems from various sources
Soft Skills:
- Highly positive attitude and good communication skills (calling background is an advantage), must be a good team player with abilities to understand criticality of timelines and capable of working under pressure, meeting SLA's of resolution, working with different teams via email/phone communication to resolve an issue with in limited time.
Please send your resumes to fathima.khanam@netenich.com
Thanks
Fathima Khanam