• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 20th Aug 2022

Customer Service Executive

Responsibilities: - To assist customers with queries related to their order status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time.

- Managing of the Returns and Refunds Process- and app queries

- Coordinating with different courier partners, to get an update on the delivery status etc

- To manage all daily tasks and duties related to the process with strict compliance to guidelines.

- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience

Desired skills: -

- Excellent written and verbal communication skills.

- Must be Customer centric.

- Extreme dedication, sincerity and willingness to go the extra mile

- Excellent knowledge of basic computer skills.

- Previous experience in e-commerce, customer care, retail, BPO or KPO is preferred