JOB PURPOSE (summary of outputs of the job)
- Responsible for providing incident resolution, change input and release controls on ORACLE EBS R12.x and Fusion application and all interfaces to this system at second- and third-line functional level.
- Provide resolution of all functional incidents within the EBS application and on Projects interfaces to third party applications.
- Good understanding of Projects/PPM, OTL and HR modules
- Coordinate technical tasks and deliverables and related technology projects
- Validates and resolved all incidents or determines if they are required to be escalated to company chosen programme or other Partner for external support or other interface support teams (either internal or external).
- Work with Internal Controls and audit support teams as needed to meet audit requirements ensuring that regulation and change management requirements are met
- Maintain ownership of incidents to ensure that they are closed down within SLA and to agreed quality measures.
- Participate as functional contributor on ERP projects to be delivered on time, within budget and with high quality, including our planned enhancement programme
QUALIFICATIONS (professional, technical, academic)
Essential:
- Solid customer service / client facing experience
- Demonstrable knowledge/skills of ITIL practice.
- Oracle EBS 12.x and Fusion experience in Projects/OTL and HR environment
Preferred:
- Degree
- ITIL qualification
- Advanced Oracle EBS and Fusion qualifications in PPM modules with good knowledge of Oracle Time and Labour (OTL) and HCM
EXPERIENCE/SKILLS/KNOWLEDGE
- Solid customer service/client facing experience
- Demonstrable knowledge/skills of ITIL practice.
- Strong experience in Oracle Fusion PPM Cloud applications, OTL, HR and custom solutions
- Previous experience with Oracle eBusiness Suite required and Oracle EBS R12 experience in Project costing, Project billing, Project planning
- Experience with multiple Technologies such as: SQL, AME, Alerts, BI Publisher, Data Loader, SQL*Loader,
- Understanding of external interfacing to Oracle EBS
- OS: Unix/Linux, environment
- ITIL Foundation Certificate in IT Service Management
- Experience of the Oil industry or a Project based discipline
- Service Now change module, HP ALM
TECHNICAL/GENERAL COMPETENCIES
Essential:
- ITIL Foundation Certificate in IT Service Management
Desirable:
- Service Now change module
- Certificate in Change Management
PERSONAL QUALITIES
Required for position:
- Sound planning, time-management communication skills
- Ability to learn quickly, pick up new techniques principles implement them appropriately
- Enjoy working in a fast-paced environment where priorities can change often, therefore the ability to work in a self-directed fashion adjusting priorities as required
- Strong Customer Service ethic and presentation
- Show strong initiative, proactive and persuasive
- Flexible working hours during peak business periods
- Travelling to our remote sites as required including overnight stays