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Responsibilities:
- Audit transactions, identify and rectify errors, provide feedback and ensure errors are within acceptable limits.
- Analyze, Create and review quality reports with management team. Implement procedures and policies that ensure error free products
- Conduct regular audits on governance model.
- Audit process on quality compliance, identify non compliance and implement action plans to ensure all NCs are closed on time.
- Create/update process documentation that identifies hand off points, changes to procedures as per agreement with on shore teams.
- Assist in hiring new resources.
- Train new resources as per standard training process and documents
- Evaluate suitability of resources for go live
- Monitor progress of new resources and recommend for confirmation.
Required Candidate profile
- Should have min 1 yr of exp in Quality
- should be flexible working for 6 days