• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 14th Sep 2022

Must haves:

• BPO voice and email/Chat experience of minimum 10 years cumulative (excluding back/middle office work) in Sales, Lead gen and CC
• Post graduate, any major.
• Overall 12 plus years of work experience (including Non BPO as well)
• Ed-tech experience minimum 2 years
• Span handled : 275 FTEs minimum
• Must be open to work 6 days in a week and should be open to travel as and when business needs
• Fluency in English and Hindi

Good to haves:

• Green belt trained/certified
• Knowledge of COPC standards
• P&L management experience

Job role requirement

Communication-

• Facilitates team and client meetings effectively.
• Keeps team well informed of changes within the organization and in general corporate news
• Effectively communicates relevant business information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.

Client Management-

• Manages the ongoing client interaction and rightly sets client expectations.
• Develops lasting relationships with client personnel that foster client ties.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Builds a knowledge base of each client's business, organization and objectives.

Internal Operations-

• Suggests areas for improvement in internal processes along with possible solutions.
• Reviews the status reports of team members and addresses issues as appropriate.
• Complies with and helps to enforce standard policies and procedures.