Effectively handle, manage and resolve technical issues (L1) that come into our technical support center via phone, Chat, email and support portal
Collaborate across teams to identify root cause for technical issues
Escalate issues to engineering as required with thorough details and documentation Own and drive technical issues through to resolution Proficient with technical problem-solving methodologies
Ability to adapt and change in a fast-paced environment
Ability to effectively communicate technical details to all audiences
Excellent communication and interpersonal skills (MUST).
Strong organizational and time management skills
Strong customer facing skills On-call rotation and work off hours as required