- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Communicate with internal colleagues to understand the needs of departments and the organisation as a whole.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Conducting meetings and presentations to share ideas and findings.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Performing requirements analysis.
- Documenting and communicating the results of your efforts
- Identify the processes and information technology required to introduce your recommendations.
- Performing user acceptance testing.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Staying up-to-date on the latest process and IT advancements to automate and modernise systems.
- Allocating resources and maintaining cost efficiency.
Pre-Sales support will involve the following activities to be performed by an individual :
- Demo the solution
- Highlight capabilities of the solution
- Discuss the technical details of the solution
- Engage with client throughout the pre-sales process
Required Candidate profile:
- Bachelors Degree in Communications, Marketing, Business or a related field preferred.
- Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
- Capacity to learn quickly and adapt to changing industry trends.
- Highly organised with good time management skills.
- Excellent communication and interpersonal skills.
- Strong understanding of the industry and technology.
- Great attention to detail.
- Proficient with Microsoft Office.
- Patient and able to practice good phone and video call etiquette.
- Self-starter who works well independently.